At Clean Routine Shop, we’re committed to making your family care shopping experience as smooth and worry-free as possible. Our policies are designed with your family’s needs in mind, balancing convenience with essential health and safety standards.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Basic tracking included

Note: We ship worldwide except to Asia and certain remote areas. International customers may be responsible for customs duties or taxes upon delivery.

Returns & Exchanges

We offer a 15-day return window from the date of delivery for most items in their original, unopened condition. Your satisfaction is as important to us as the safety standards in our baby and personal care products.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Opened baby & toddler milks (due to nutritional product regulations)
  • Personal care items (feminine care products, dental items, opened skincare solutions)
  • Hair colourants and hair removal products after opening

Easy 4-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Product(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Email Template:

Subject: Return Request – Order #[Your Order Number]

Dear Clean Routine Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]
Quantity: [Number of Items]
Reason: [Reason for Return]
I prefer: [Refund to original payment method / Exchange for (specify product)]

Shipping Address:
[Your Name]
[Your Address]
[City, State, ZIP]
[Country]

Please let me know about next steps.

Best regards,
[Your Name]
[Your Email]
[Your Phone Number – optional]

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions specific to your location.

Step 3: Package & Ship

Securely package the unused items with original packaging and include the RMA number. Ship to:

Clean Routine Shop Returns
918 Boundary Street
Jacksonville, US 32202

International Customers: Return shipping costs are your responsibility. Please mark the package as “Returned Goods” to avoid customs charges. Original shipping fees are non-refundable.

Step 4: Processing

Once received, we’ll inspect your return within 3-5 business days and notify you via email about the status.

Refund Information

  • Refund Timeline:
    • Credit Card/PayPal: 5-10 business days after approval (processing time depends on your bank)
  • Original Shipping Costs: Non-refundable unless the return is due to our error
  • Exchange Process: If exchanging, we’ll ship the new item once your return is received. Additional charges may apply for price differences.

Damaged or Incorrect Items

If you received a damaged product or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return.

Our family-focused customer service team is always happy to help with any questions about our policies or your specific baby care product purchase.

Last Updated: [Insert Date]