At Clean Routine Shop, we understand that finding the perfect baby care and personal hygiene products for your family is important. While we carefully select our products for quality and safety, we want you to be completely satisfied with your purchase.

Our Return & Exchange Promise

We offer a 15-day return window from the date of delivery for most items in their original, unopened condition. Your family’s satisfaction is as important to us as the safety standards in our baby products.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened baby & toddler milks (due to nutritional product regulations)
  • Personal care items like feminine care products, dental items, and opened skincare solutions
  • Hair colourants and hair removal products after opening

Easy Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Product(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Clean Routine Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product Name: [Product Name] Quantity: [Number of Items] Reason: [Reason for Return] I prefer: [Refund to original payment method / Exchange for (specify product)] Shipping Address: [Your Name] [Your Address] [City, State, ZIP] [Country] Please let me know about next steps. Best regards, [Your Name] [Your Email] [Your Phone Number – optional]

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions specific to your location.

Step 3: Package & Ship

Securely package the unused items with original packaging and include the RMA number. Ship to:

Clean Routine Shop Returns
918 Boundary Street
Jacksonville, US 32202

Step 4: Processing

Once received, we’ll inspect your return within 3-5 business days and notify you via email about the status.

Refund Information

Refund Timeline:

  • Credit Card/PayPal: 5-10 business days after approval (processing time depends on your bank)
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Exchange Process: If exchanging, we’ll ship the new item once your return is received. Additional charges may apply for price differences.

International Returns

For our global customers (excluding Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable

Damaged or Incorrect Items?

If you received a damaged product or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return.

For any questions about our return policy or your specific baby care product purchase, our family-focused customer service team is happy to help.

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