Welcome to Clean Routine Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more to help you shop with confidence for all your personal care and family essentials.
Product Questions
What types of products do you specialize in?
We specialize in premium personal care products for the whole family, including:
- Baby & Child essentials (health products, milks, accessories)
- Bath & Body care
- Expert skincare solutions
- Men’s grooming and haircare
- Feminine care products
- Dental hygiene items
Are your baby products safe and gentle for sensitive skin?
Absolutely! We select baby products with the same care we’d want for our own families. Our baby range includes gentle, dermatologist-tested formulas free from harsh chemicals. Look for our Expert Skincare and Baby & Child Health categories for specially formulated sensitive skin solutions.
Do you carry organic or natural personal care products?
Yes, we offer a selection of organic and natural options across our categories, particularly in our Expert Skincare, Bath & Body, and Baby & Child ranges. Product descriptions clearly indicate organic certifications or natural formulations.
Shipping & Delivery
What are my shipping options and costs?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Delivered via DHL/FedEx in 10-15 days after dispatch with tracking
- Free Shipping (orders over $50): Delivered via EMS in 15-25 days after dispatch
Do you ship internationally?
We ship globally to health-conscious families worldwide! However, we currently cannot deliver to some Asian and remote regions due to carrier restrictions. During checkout, our system will automatically confirm if we can ship to your location.
How long does order processing take?
Our team carefully prepares each order within 1-2 business days before dispatch. You’ll receive a shipment notification with tracking information as soon as your order leaves our facility.
Can I track my order of baby essentials?
Yes! All shipments include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed transit updates. For Free Shipping (EMS), tracking may be more limited but you’ll still receive dispatch and delivery notifications.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers. For added security, consider using PayPal which keeps your financial information private.
Can I create an account to track my orders?
Currently, we operate with guest checkout, but you can track your order using the tracking number provided in your shipment email. We’re developing an account system for future convenience!
Returns & Exchanges
What is your return policy?
We stand behind our products! If any item doesn’t meet your expectations, you may initiate a return within 15 days of delivery. Products must be unopened and in original condition. Some health and hygiene items may be non-returnable for safety reasons.
How do I return a product?
Please email our customer service at [email protected] within 15 days of delivery with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my baby care products arrive damaged?
We take extra care in packaging fragile items like baby bottles and skincare solutions. If anything arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.
Customer Service
How can I contact customer service?
Our friendly customer service team in Jacksonville, US is available via email at [email protected]. We typically respond within 24 hours on business days. For urgent matters regarding baby essentials or time-sensitive orders, please include “URGENT” in your subject line.
Do you offer product recommendations?
Absolutely! Our team is knowledgeable about our entire range of personal care solutions. Whether you’re looking for gentle baby products, men’s grooming essentials, or expert skincare advice, email us with your needs and we’ll provide personalized recommendations.
Can I get notified about new baby products or promotions?
While we don’t currently have a newsletter, we recommend checking our website regularly or following us on social media (when available) for updates on new arrivals in our Baby & Maternity and other categories, as well as special promotions.
At Clean Routine Shop, we’re committed to providing premium personal care products with reliable service to health-conscious families worldwide. If you have any questions not covered here, please don’t hesitate to contact us. Your satisfaction is our priority!